Among the reviews analyzed, Udemy's course content and affordable pricing are frequently praised, with many users finding high-quality, practical courses that support career growth. However, a recurring theme was that the mobile app suffers from serious reliability issues, including video playback failures, unreliable offline functionality, and frequent login problems. Some sampled reviews reported that downloaded courses wouldn't play without an internet connection, and several users found customer support difficult to reach. Despite these frustrations, many positive reviews noted that the platform's flexibility, lifetime access, and frequent sales make it a valuable learning resource. The app is best suited for users learning primarily on a computer, while those relying on offline or mobile-heavy usage may experience significant challenges.
What users like
Course content quality and variety Many reviews praise the breadth of topics, practical skills, and knowledgeable instructors, with some noting courses helped with career or personal growth.
Affordable pricing and frequent sales Users highlight low course prices during frequent sales, making learning accessible and cost-effective.
Flexibility and lifetime access Positive mentions of self-paced learning, ability to pause/resume, and keeping courses for life without expiring.
Offline downloads (when working) When functioning, the ability to download lectures for offline viewing is valued for commutes and areas with poor connectivity.
Common concerns
Playback and video player issues Frequent reports of videos failing to play, stuttering, crashing, or requiring restarts, even for downloaded content.
Offline functionality unreliable Many users report that downloaded videos still require an internet connection or fail to play in airplane mode, undermining offline use.
Poor customer support Complaints about lack of human support, unhelpful AI chatbots, and difficulty reaching a resolution, especially for refunds and account issues.
Login and account access problems Recurring issues with logging in, forgotten passwords, verification codes not arriving, and being locked out of accounts.
Based on 500 Google Play reviews · Updated Aug 29, 2026
Over the last 60 days, PixelTrack observed changes in estimated installs, rating, rating count and review count. The table compares the earliest recorded changed value with the latest observation.
Metric
Earlier value
Latest value
Change
Latest change
Estimated installs
43,096,351
43,521,615
+425,264
Oct 27, 2026
Rating
4.39
4.38
-0.01
Oct 27, 2026
Rating count
511,642
513,873
+2,231
Oct 27, 2026
Review count
15,107
15,133
+26
Oct 27, 2026
Udemy - Online Courses Changelog
3 changes
↑
Version 9.73.0 Update
What’s new
No release notes were provided on Google Play for this version.
↑
Version 9.72.1 Update
What’s new
No release notes were provided on Google Play for this version.
↑
Version 9.71.0 Update
What’s new
No release notes were provided on Google Play for this version.
