Among the reviews analyzed, Coursera's course content from reputable universities and companies was consistently praised for its depth and structure, with many users highlighting the flexibility of self-paced learning and the value of certificates for career advancement. Financial aid options were also appreciated, making education more accessible. However, a strong recurring theme was frustration with billing practices, including unexpected charges and difficult cancellations, as well as unhelpful customer support. The mobile app received mixed feedback: convenient for on-the-go learning, but plagued by technical bugs, video playback issues, and inadequate sync with the web version. Some sampled reviews reported a decline in free content, limiting access for budget-conscious learners. Overall, Coursera appears well-suited for motivated learners seeking credible skills and certifications, but less ideal for those prioritizing fully free learning or flawless mobile functionality.
What users like
High-quality course content Many sampled reviews praised the depth, structure, and credibility of courses from top universities and companies, noting they are well-organized and valuable for career growth.
Flexibility and self-paced learning Users consistently appreciated the ability to learn at their own pace and fit courses around work or personal schedules, which was seen as a major advantage of the platform.
Financial aid and free learning opportunities Several reviewers highlighted the availability of financial aid and free audit options, making education accessible to those with limited budgets.
Effective mobile experience Many users found the app convenient for learning during commutes or breaks, with features like offline downloads and audio-only mode being particularly valued.
Common concerns
Billing and subscription issues Numerous reviews reported unexpected charges, difficulty canceling subscriptions, lack of refunds, and unauthorized renewals, with many calling the practices predatory or scammy.
Poor customer support Many users complained about unresponsive or unhelpful support, often citing AI chatbots that failed to resolve issues and a general lack of human contact.
Mobile app technical bugs Frequent complaints included video playback issues, app crashes, logging out unexpectedly, and features not working properly on mobile devices, hindering the learning experience.
Limited free content and increasing paywall Many reviewers expressed disappointment at the reduction of free courses and the removal of the audit option, making it harder for budget-conscious learners to access content.
Based on 500 Google Play reviews · Updated Aug 29, 2026
Over the last 60 days, PixelTrack observed changes in estimated installs, rating, rating count and review count. The table compares the earliest recorded changed value with the latest observation.
Metric
Earlier value
Latest value
Change
Latest change
Estimated installs
31,773,525
32,560,401
+786,876
Oct 27, 2026
Rating
4.33
4.28
-0.04
Oct 27, 2026
Rating count
307,884
308,485
+601
Oct 27, 2026
Review count
5,643
5,676
+33
Oct 27, 2026
Coursera: Grow your career Changelog
4 changes
↑
Version 6.14.0 Update
What’s new
Thanks for using Coursera! Here’s what changed:
* Added support for offline audio in course readings
* Improved the reliability of video downloads
* Resolved the Enroll button getting stuck along with other bugs
↑
Version 6.13.0 Update
What’s new
Thanks for using Coursera! Here's what changed:
* Improved infrastructure for video player including PiP support
* Fixed keyboard covering text fields on peer review, discussion, and recovery email screens
* Improved accessibility for video player and WebView content
* Various stability improvements and crash fixes
We appreciate all of your feedback and ratings. If you encounter a technical issue, please visit us at https://help.coursera.org/. Thank you for helping us make Coursera even better!
↑
Version 6.12.0 Update
What’s new
Thanks for using Coursera! Here's what changed:
* Improved video player performance and stability
* Resolved a crash when browsing recently viewed search results, along with other bugs
We appreciate all of your feedback and ratings. If you encounter a technical issue, please visit us at https://help.coursera.org/. Thank you for helping us make Coursera even better!
↑
Version 6.11.0 Update
What’s new
Thanks for using Coursera! Here's what changed:
* Added support for annual Coursera Plus plans with per-month pricing - you may not see it right away
* Improved the experience for learners using a screen reader
* Resolved video notifications showing the wrong title along with other bugs
We appreciate all of your feedback and ratings. If you encounter a technical issue, please visit us at https://help.coursera.org/. Thank you for helping us make Coursera even better!
